As we shared with you in our last blog post, today?s customers have needs that are far more diverse than those of a decade ago. Today, customers expect to have their immediate concerns quickly addressed, whether it?s through online communication, telephone services, or a mixture of them both! Is your business equipped to handle the demand quickly?
As customers change their preferences, at USA800 we change our tactics. To meet these needs for our partners as quickly as possible, we offer multi-channel solutionsthat include the following high tech channel options:
Managing your community of customers is sometimes best done with several different approaches.
Social Media Response ? To help manage the mass brand perception of our partners, our social media advocates help organize and summarize social media?s response to a business/
Email Management ? Since email is channel that can so quickly be overrun by spam and too much information, we use email management technology? and ACD queues to respond to customers efficiently.
Interactive Voice Response (IVR) ? This channel doesn?t replace live advocates, but it does provide a great method for handling quick transactions in a cost effective way.
Web and Live Chat Services ? Through your own website, we can use our technology to help your customers quickly have questions answered in a way that is convenient for them.
You can read more about these contact center channels by visiting USA800 online or calling 800.504.9000.
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Image via Salvatore Vuono
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